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Testimonials Below are a few genuine testimonials. ___________________________________________________________ January 8, 2010 My experience was great. Larry did an on-site estimate and provided several equipment and pricing options for replacing the air conditioner and heating system in my single story, 1642 sq. ft. house. He was thorough and patient in his explanation and answered a lot of questions. Once I decided to go with Air Factor (I had 2 estimates) a date that was convenient for me was set up. The crew of 2 was here at 6:30 am and completely finished by 2:00 pm. Everything went extremely well. The owner of the company came by about 3 hours in to the project to check out the work and make sure I was satisfied. The crew was friendly, neat, professional and meticulous with the installation and the clean-up. They had to remove the moulding around the ceiling entrance to the attic. When they finished, they replaced the moulding, caulked and repainted the entire ceiling area - better looking than before they started. It has been 2 months since the installation and everything has operated smoothly. Clare V. Tempe _______________________________________________________________________________________________________ December 1, 2009 Our unit went out Friday evening. On Saturday it was up and doing but it was clear we needed a new unit. My brother looked on the internet to get bids. I was very impressed that Air Factor called that same Saturday. Air Factor came out on Monday to give us an estimate. Air Factor took measurements, crawled in the attic space and inspected the vents. No other company did that. An area of the house was always cold or hot. Air Factor suggested the vent and tube be enlarged and a ridged apparatus be put up to prevent the flexible tube from kinking and cutting off air. The dining area is now comfortable. This is a very professional outfit. The representative knew a whole lot about the different manufacturers and was very impressive. The installers did a terrific job. Caraher _______________________________________________________________________________________________________ December 1, 2009 It was so gratifying to have a company that followed through with what was promised and more. We are so appreciative of all your hard work and thoughtfulness. Kent _______________________________________________________________________________________________________ October 19, 2009 We have used Air Factor for the last 5 years and have no complaints what so ever. They have always taken care of our needs with progressive service and preventative maintenance, all at a fair cost. As a contractor myself I wish all crews in all trades were as trustworthy and responsible as Air Factor. Michael B. Chandler _______________________________________________________________________________________________________ September 18, 2009 Excellent.. Found the problem fixed it. Done.. Motor was under parts warranty. Cost was labor only and they accepted the coupon cheerfully. Darrell W. Chandler _______________________________________________________________________________________________________ September 17, 2009 We have been very pleased with your service over the last few years. Thank you very much. Bonnie S. Gilbert _______________________________________________________________________________________________________ September 7, 2009 Everyone I had contact with at Air Factor behaved in manner that left me with the impression that they really cared about my satisfaction. - I had two heat pump (split) systems installed and every step in the process was pleasant and informative. Larry did a thorough job of presenting my options and following up after the install, Travis and Josh worked hard to complete an excellent installation, and the owner Bill stopped by to look at the installation in progress, and to make sure I was satisfied with what had been done to that point. - The day after the installation there was an issue with one of the wall thermostats, so I called the office and they arranged for it to be replaced the next day (a Saturday). - At the end of the process I was provided documents for each heat pump “system” that was installed. They covered installation, using the new thermostats, general information on heating and cooling systems, satisfaction guarantees, completed warranty registrations, and completed manufacturer rebate claim forms. Larry also took care of the SRP and federal tax credit related forms since one of my new systems qualified for them. - In my opinion you'd be wise to give this business and its people your consideration! Besides treating me well, their quote was 7.5% lower than another highly ranked company on both Kudzu and Angie's List. Michael B. Phoenix _______________________________________________________________________________________________________ August 21, 2009 Wonderful professionals. Prompt, clear and answered all questions. All estimates in writing. We will be returning customers. Oscar & Margarita G. Phoenix _______________________________________________________________________________________________________ August 19, 2009 I called Air Factor for a quote on a new a/c system to replace a 15 year old one that had gone out. I had never used Air Factor, but called them because of their good ratings on Angie's List. Larry was extremely thorough. He did a load calculation and took pictures in the attic. He was not pushy, and was very patient with my many questions. I was very concerned about getting a quiet system since my furnace is in an indoor closet and Larry offered some good suggestions. I thought he had my best interests at heart. His price was a little more than a couple of others I spoke with, but I would definitely include him on your short list of companies to consider. Judith M. Scottsdale _______________________________________________________________________________________________________ August 7, 2009 They are punctual and thorough. Travis came out and he was really good with my dog. He called to let me know he was on his way. He spent two hours here and went through my 4 units and did a really thorough job. I think they do a really good job and I was able to get an appointment within 2 days. Brynn B. Mesa _______________________________________________________________________________________________________ August 4, 2009 They are skilled, honest, very friendly technicians. I used Travis earlier and today it was Dennis. They are excellent in every respect. Frederick G. Tempe _______________________________________________________________________________________________________ August 3, 2009 Larry was fantastic! He knows his stuff and takes genuine interest in his clients needs. Paul H. Chandler _______________________________________________________________________________________________________ July 26, 2009 On Saturday night at dinner time our ceiling collapsed under the air conditioning unit with water and insulation streaming out because the condenser drain had become plugged on our air conditioning unit. We checked Angie's List, called and the person on emergency answered. We agreed the unit could still run so they agreed to come between 8-10am on Sunday. They were here by 7:45am and provided an estimate before completing the work. They cleaned out both air conditioning units to make sure the other would not have the same problem and were done by 8:30am. Great work. Vali & Jim C. Mesa _______________________________________________________________________________________________________ July 15, 2009 During a very hot night in July our air conditioner died after 17 years. Thanks to Larry, who came that morning, a new unit was installed the next day, and we could enjoy a cool house again. Excellent fast and clean work. Thank you. Horst & Inge W. Mesa _______________________________________________________________________________________________________ July 12, 2009 Our unit went out around 3pm saturday 7/11 on a 110 degree day. I called the company and they said they could get out to our house between 5-7pm that day. Travis showed up at 5:30pm, investigated the situation, found that our blower motor had gone out, and gave us the total cost to replace blower motor. I did think the cost for the part and labor seemed high and tried unsuccessfully to negotiate a better deal, but given the circumstances, we had to get the work done as it was one of the hottest days of the year. I did call one other company listed as an "A" company and they said the price Air Factor was chrarging was about standard based on the fact it was considered "overtime" work being a saturday. Travis was professional and he did a great job cleaning up and not getting our attic insulation all over our closet like the last A/C guy. Suggestion: stay on top of your A/C unit so that you don't have to call a company on the weekend. Jeff A. Glendale _______________________________________________________________________________________________________ July 10, 2009 My A/C went out Sunday, 7/5. I called and left a message requesting a call back on Monday. The company opens at 8am, but I called at 7:40 am and Bill answered the phone. He stated he remembered my message and getting ready to call me. Bill stated they would be able to get a tech out to my home, but it would be at the end of the day. This worked out perfect, I wouldn't have to leave early from work. The company is located in Mesa and I live in Scottsdale. I was told the tech would arrive between 4pm and 6pm. I asked the office to please call me when the tech was on his way, so I could leave work and meet him. ( I live 15 minutes from work). The office did call me, this allowed me to stay cool and inside with air conditioning as long as I could. A tech named Travis showed up at 4:30. He was very nice and polite. He checked the thermostat, then went on the roof. He stated some kind of compressor was bad and it would be $173 and change to fix. He stated he had the parts in the truck and all he needed was my initials. Once done, he went and fixed the A/C. When he returned, I asked if they offered any kind of service warranty (like home warranty, but just for the A/C). He stated they did, he explained what was covered and if I purchased the warranty today, I would get 10% off that days labor and parts. So, by the time all was said and done. I paid about $150 to get the A/C fixed and about $150 for the service warranty. All in all, it was a great experience. I loved the the fact they were able to fit me in on Monday after a holiday weekend. They do not have sub contractors working for them. The tech, Travis was so nice. I would highly recommend this company. Oh, I almost forgot, they allowed me to use the coupon they offer on Angies list, even though I did not have a printer to print it out. Thanks!! Julie R. Scottsdale _______________________________________________________________________________________________________ July 8, 2009 It was the Thursday before a long holiday and the employee showed up and was able to quickly identify the problem with the AC unit. The drip pan had overflowed and began leaking through the ceiling fan beneath the pan. He removed 6 gallons of water from the pan, cleaned the drip pipe and recommended a value be installed to address future problems with the pipe. He also recommended we call our insurance immediately to address the water damage. P. Ramirez Phoenix _______________________________________________________________________________________________________ July 1, 2009 We interviewed several contractors for our replacement air conditioning. None of them were as knowledgeable, friendly, and professional as Larry. We are extremely pleased with the new system. We look forward to working with Air Factor for all of our future air conditioning needs. Matt & Kristin K. Chandler ____________________________________________________________________________________________ June 29, 2009 Air Factor, Thank you for your great service. Larry was very friendly and went above and beyond. He went up into my attic in the middle of the summer in Tempe. He was very thorough and took the time to hear all of my concerns. He even worked on Saturday to help me decide on a unit. I feel that you are a company I can trust. I love supporting family owned businesses. Brent V. Tempe _______________________________________________________________________________________________________ June 19, 2009 Quality product and service delivered with a human touch. Larry at Air Factor made it all work for me on my time table. From start to finish everyone made this experience as low stress as possible. Thank you. Kim S. Phoenix _______________________________________________________________________________________________________ June 10, 2009 Would we hire them again? Absolutely yes! Gotthard P. Gold Canyon _______________________________________________________________________________________________________ June 7, 2009 Air conditioning went out on a Friday night. Since I live in Phoenix and this is summer, I had to get it fixed right away. I had to work Saturday. I selected this company due to other reports and they provided 24x7 service. The dispatcher said they would have someone at my house at 5:00 PM and the tech showed up at that time. All I needed was freon. Tech was courteous. Lynn R. Mesa _______________________________________________________________________________________________________ June 4, 2009 Very well. They are very thorough when they come for the estimate. They quoted us 2,000 less than Parker and Sons for the very same unit. Howard air was even more. Wallace K Gilbert _______________________________________________________________________________________________________ May 29, 2009 Got their name from Angies list - from the excellent feedback they received from others. Called and set up an appointment between 8-10AM. The appointment person very friendly and easy to talk to (unlike some companies I have delt with) . The service person (Travis) arrived at 9AM and had a complete check off sheet that he used to check the complete system. All checks were made and our unit was reported to be in good shape. He answered all my questions (as I followed him around). He didn't try to sell me on anything. He was very professional and had excellent equipment to do all the checks. I will definitely use them again.. Edward J. Phoenix _______________________________________________________________________________________________________ May 21, 2009 It was a pleasure working with Larry. He is always very honest, courteous, up-front, and concerned about the needs of his customers. We will refer people to your company and to Larry at every opportunity. We like the feeling of security that we have because of our confidence in your company! Darwin & Sandra K. Mesa _______________________________________________________________________________________________________ May 9, 2009 I got the name of this company from Angie's List. I decided to use them because they had an "A" rating in all categories (quality, price, service, etc.). My air conditioner of 16 years went out on me one afternoon and when I called a salesman came to see me the next day. He was very personable and professional. His estimate to install a new Trane system was lower than I thought it would cost and they installed the new unit they very next day (Saturday). I would definitely use this company again and would recommend it to anyone else needing a new air conditioner. Tom W. Tempe _______________________________________________________________________________________________________ April 19, 2009 The Air Factor Technician checked both of my air handlers and cleaned the drain lines. I thought I might need duct cleaning, however, the technician told me I did not need it. The technician also checked the freon in one of my ground units. Very good. I thought I had much bigger problems, but Air Factor gave a a straight forward assessment of the condition of my equipment and what it needed and did not need. I paid less than what I thought I was going to have to pay. The technician worked quickly, but took the time to explain everything. Outstanding service-the Air Factor phone people were polite and the technician arrived when he said he would. Brian P. Mesa _______________________________________________________________________________________________________ March 11, 2009 There is nothing more upsetting than to have contractors encroaching on your home and on your peace and quiet. That was the thought we had prior to contacting Larry at Air Factor Cooling and Heating. When the time arrived to give up our old air/heat unit, I contacted several companies. With a doubt Air Factor rose to the top. Their product (Trane) coupled with the experience and knowledge that came forward after meeting Larry, was outstanding. All of my questions and concerns were addressed and answered to my satisfaction. Another thing that did not hurt was that they were the most competitive with other others in the market, even with the lesser product. The installation went smoothly with no interference to our daily lives. I have also found that once the unit is on your roof, you are not forgotten. These people are there for you, full time. My wife and I would be the first to recommend Air Factor! Honestly, we would recommend this company to all of you out there, even to your grandmother! Roy & Rose B. Tempe _______________________________________________________________________________________________________ March 4, 2009 Excellent experience. Not only were they the lowest price but also the best rated. Thanks! Martin & Allison S. Mesa _______________________________________________________________________________________________________ February 28, 2009 I was nervous spending such a large amount of money on anything, but had an excellent experience overall. I gave a B for price, but that isn't really a complaint. I didn't shop for price only, I wanted someone I could trust. When the work was done I was very nervous because they had to rip out the electrical boxes from the old units which caused some stucco damage and to get in the attic they had to remove some shelves in the closet. Perhaps I am not an optimist, but I fully anticipated having to argue with them to get things properly cleaned up and put back together. I was happy to find that when all was completed they not only fixed things up, but repainted the areas too. Very nice. The first night the system upstairs shut down. Again, I'm dreading what will happen, but when I called they were right back out the next morning to fix it. It turned out to be a drain line that wasn't sufficiently sloped and backed up. Luckily, their standard installation includes 2 different sensors to detect drain failures. One in the pipe, and another in the pan. They ended up having to spend another 8 hours or so to get the drain line working properly. I don't fault them for this, I fault the general Arizona shoehorning of air handlers in small attics. I pity these guys working in the attic space! Anyway, overall it was a very good experience and I would not hesitate to recommend these guys. All the people from sales to install crews were professional, clean cut, and friendly. It had a family feel. Guy J. Chandler _______________________________________________________________________________________________________ February 18, 2009 You did a good job explaining all of the options and you did everything that you said you would, when you said you would do it. That is all anyone can ask for. Well Done! Bill and Christy R. Gilbert _______________________________________________________________________________________________________ February 3, 2009 We got four proposals before selecting a contractor to install our heat pump. Most were very vocal in trying to sound professional and convince us they were the best. Larry was the quietest, and seemed very professional and sincere. Your people did an excellent job. We were very pleased with the results. The Trane system is so quiet we can barely hear it running. Judith M. Mesa _______________________________________________________________________________________________________ January 19, 2009 This is a professional team! They did first class work and follow up. I am more than satisfied. I would strongly recommend Air Factor. John & Gail W. Tempe _______________________________________________________________________________________________________ January 6, 2009 We were getting no heat from our furnace. Travis came to the house and began diagnosis at the thermostat in the hall and then went into the attic where he performed a complete check-up and found the hot surface igniter was bad. He showed me the part and explained how it works, and I could see where it had broken. He gave me the price and I agreed. He had to order the part since it's a non-stock item, and returned with it the next day. In addition to replacing the part, he performed a complete operation check so we know there's no other problem hanging over us. The office customer service was superb as was Travis'. They were willing to schedule the visit within my time frame, and assured me that if it became critical, I should call and they'd come out right away. Not only were they prompt, but they were more than supportive of me when I had to re-schedule - with only a few hours notice on my part - for a couple of days later because of my asthma attack. Travis was prompt on the next scheduled day also, and arrived with the part as planned. They took a credit card, which was helpful for such a relatively costly and unplanned expense. I felt well cared for, was assured that my heating unit is in good shape, and that they have a well run and competent establishment. I plan on having them do regular maintenance and service for my a/c and heating from now on. Shannon O. Scottsdale _______________________________________________________________________________________________________ |
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